{"id":9344,"date":"2023-11-08T13:06:24","date_gmt":"2023-11-08T13:06:24","guid":{"rendered":"https:\/\/www.uxdesigninstitute.com\/blog\/?p=9344"},"modified":"2024-06-06T12:32:26","modified_gmt":"2024-06-06T12:32:26","slug":"what-is-design-thinking","status":"publish","type":"post","link":"https:\/\/www.uxdesigninstitute.com\/blog\/what-is-design-thinking\/","title":{"rendered":"What is design thinking?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Design thinking is a mindset that breeds innovation. While it\u2019s based on the design process, anyone in any profession can use it when they\u2019re trying to come up with creative solutions to a problem.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this guide, we\u2019ll walk you through what design thinking is and why it\u2019s important, including the five stages of design thinking. Then we\u2019ll present a couple of design thinking case studies and wrap up with a primer on how to apply design thinking. And don\u2019t worry, this guide is broken down into easily digestible chunks, as follows:<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">Let\u2019s get started!<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is design thinking? A definition<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Design thinking is an approach used for problem-solving. Both practical and creative, it\u2019s anchored by human-centred design.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Design thinking is extremely user-centric in that it focuses on your users before it focuses on things like technology or business metrics.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Design thinking is also solution-based, looking for effective solutions to problems, not problem-based, which looks at the problem itself and tends to focus on limitations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Design thinking is all about getting hands-on with solutions. The aim is to quickly turn your ideas into testable products so you can see what works and what doesn\u2019t.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><section id=\"promotion\" class=\"promotion-content-raw inlinepromo inlinepromo_professional-diploma-in-ux-designp-1 my-4\" style=\"\">\n\t<div class=\"w-container\">\n\t\t<div class=\"row align-items-center\">\n\t\t\t<div class=\"col-md-12 promotion-info\">\n                <a class=\"link-content\" href=\"https:\/\/www.uxdesigninstitute.com\/courses\/ux-design?utm_source=blog&utm_medium=blog_panel_pdux&utm_campaign=blog_promo\" style=\"\">\n                    <p>[GET CERTIFIED IN UX]<\/p>\n                    <span>Take our Professional Diploma in UX Design course<\/span>\n                <\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Why is design thinking important?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Design thinking is important because it challenges assumptions and fosters innovation. While many ways of thinking rely on the habits and experiences we\u2019ve formed, they can limit us when it comes to thinking of design solutions. Design thinking, however, encourages us to explore new ideas.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s an actionable technique that allows us to tackle \u201cwicked problems,\u201d or problems that are ill-defined. For example, achieving sustainable growth or maintaining your competitive edge in business count as wicked problems, and on a broader scale, poverty and climate change are wicked problems too. Design thinking uses empathy and human-centred thinking to tackle these kinds of problems.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Who uses design thinking?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The short answer? Everyone! Design thinking can help you in whatever your role or industry. People in business, government, entertainment, health care, and every other industry can benefit from using design thinking to come up with innovative solutions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most important thing design thinking does is help people focus on their customers or end users. Instead of focusing on problems to fix, design thinking keeps things user-centric, which boosts customer engagement.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What are the 5 stages of design thinking?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">According to the Hasso Plattner Institute of Design at Stanford University (known as d-school), the five stages of design thinking are:\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Empathise<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Define<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Ideate<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Prototype<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Test <\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Although these stages appear to be linear, following one after the other, design thinking isn\u2019t a linear process. Stages are often run in parallel or out of order, or repeated when necessary.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Phase 1: Empathise\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your goal here is to research your users\u2019 needs to gain an empathic understanding of the problems they face. You\u2019ll get to know your users and their wants and needs so you can make sure your solutions put them front and centre. This means setting aside your own assumptions and getting to know your users on a psychological and emotional level. You\u2019ll observe, engage, watch and listen.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Phase 2: Define<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Here you state your users\u2019 needs by compiling the information you gathered during the Empathise phase and then analysing it until you can define the core problem your team has identified.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You do this by asking questions like: what patterns do you see in the data? What user issues need to be resolved? The conclusion of this phase comes when you\u2019ve figured out a clear problem statement that is defined by the users\u2019 needs. For example, \u201cBank customers in Glasgow need\u2026\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can learn more about <a href=\"https:\/\/www.uxdesigninstitute.com\/blog\/problem-statement-in-ux-examples\/\">how to write a problem statement in this guide.<\/a><\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Phase 3: Ideate<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In this phase, you\u2019ll generate ideas and solutions. You and your team will hold ideation sessions where you can come up with as many ideas as possible. No idea is too silly for this stage. The important thing is getting all ideas out on the table. There are a variety of techniques you can use, like brainstorming and mind mapping, to come up with solutions. This phase ends when you\u2019ve managed to narrow down your ideas to just a few of the best ones.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Phase 4: Prototype<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your goal in this phase is to find the best solution to the problem by <\/span><a href=\"https:\/\/www.uxdesigninstitute.com\/blog\/prototyping-guide\/\"><span style=\"font-weight: 400;\">prototyping<\/span><\/a><span style=\"font-weight: 400;\">\u2014that is, producing scaled down versions of the product or its features found in the previous phase. You\u2019ll put each solution to the test by improving, redesigning, accepting, or rejecting it.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Phase 5: Test<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Here you\u2019ll try out the solutions you arrived at in the previous phases by <\/span><a href=\"https:\/\/www.uxdesigninstitute.com\/blog\/why-ux-testing-is-so-important\/\"><span style=\"font-weight: 400;\">user testing<\/span><\/a><span style=\"font-weight: 400;\"> them. However, while this is the final stage of design thinking in theory, it\u2019s rarely the final stage in reality. Design thinking often includes going back to previous phases to find other solutions or to further iterate or refine your existing solution.<\/span><\/p>\n<section id=\"promotion\" class=\"promotion-content-raw inlinepromo inlinepromo_professional-certificate-in-user-researchp-1 my-4\" style=\"\">\n\t<div class=\"w-container\">\n\t\t<div class=\"row align-items-center\">\n\t\t\t<div class=\"col-md-12 promotion-info\">\n                <a class=\"link-content\" href=\"https:\/\/www.uxdesigninstitute.com\/courses\/user-research?utm_source=blog&utm_medium=%20blog_panel_text&utm_campaign=blog_promo\" style=\"\">\n                    <p>[GET CERTIFIED IN USER RESEARCH]<\/p>\n                    <span>Take our Professional Certificate in User Research<\/span>\n                <\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<h2><span style=\"font-weight: 400;\">Design thinking examples and case studies<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you understand the theory and process of design thinking, let\u2019s look at some examples in action where design thinking had a real-world impact.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Case Study 1: American Family Insurance\u2019s Moonrise App<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">American Family Insurance, a company that offers life, business, auto, and home insurance, came to <\/span><a href=\"https:\/\/www.ideo.com\/case-study\/a-new-employment-venture-to-increase-customer-engagement-and-financial-security?__hstc=82597961.7db502adf11e81615181f031d2ea6711.1689277576678.1690506240771.1690583855143.5&amp;__hssc=82597961.1.1690583855143&amp;__hsfp=3265260722\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">design company IDEO<\/span><\/a><span style=\"font-weight: 400;\"> with the goal of innovating in a way that would help working families.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stages 1 &amp; 2: Empathise and Define<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While American Family thought their customers might benefit from budgeting tools, IDEO found from their research in the Empathise phase that, actually, people needed a way to build up their savings against unforeseen needs. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">They noticed a lot of people had meticulously planned budgets, which made budgeting tools a moot point. But they were living just within their means and an extra expense, like a doctor\u2019s visit or kid\u2019s basketball uniform, could throw their budget off. These people didn\u2019t want to take on debt though, they wanted extra work so they could have a cushion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stages 3 &amp; 4: Ideate and Prototype<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IDEO took that idea and ran with it, creating Moonrise, an app that matches people looking for work with extra hours and income. Today\u2019s businesses depend on on-demand work but the temp agencies they work with tend to want permanent placements. Moonrise does things differently. It enables companies to find people who are already employed elsewhere for short-term work through a simple text message interface. The employers can list shifts on the platform and workers are paid as soon as they finish their shifts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stage 5: Test<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To test the app, 11 Moonrisers, six employers, and a team of designers and programmers were assembled for a one week period to work out the kinks in the platform.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Based on the test\u2019s success, American Family Insurance now owns the startup Moonrise, which launched in Chicago in 2018 and has since expanded to additional states. In 2018, over 7,000 shifts have been fulfilled and over $500,000 has been earned by people on the app.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Case Study 2: GE Healthcare\u2019s Scanning Tools<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">GE Healthcare has cutting-edge diagnostic imaging tools at its disposal, but for kids they\u2019re an unpleasant experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe room itself is kind of dark and has those flickering fluorescent lights\u2026. That machine that I had designed basically looked like a brick with a hole in it,\u201d <\/span><a href=\"https:\/\/thisisdesignthinking.net\/2014\/12\/changing-experiences-through-empathy-ge-healthcares-adventure-series\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">explained Doug Dietz<\/span><\/a><span style=\"font-weight: 400;\">, a designer who worked for GE. How could they make the experience better for kids?<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Stages 1 &amp; 2: Empathise and Define<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The team at GE began by observing and gaining empathy for children at a daycare centre and talking to specialists who knew what paediatric patients went through. The team then recruited experts from a children\u2019s museum and doctors from two hospitals. This gave them a lot of insight into what children went through when they had to sit for these procedures and what could be done to lessen the children\u2019s stress.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Stages 3, 4 &amp; 5: Ideate, Prototype, and Test<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The first prototype of the new and improved \u201cAdventure Series\u201d scanner was invented. Through research and pilot programs, the redesign made imaging machines more child-friendly, making sure they have other things to focus on than the scary looks and sounds of the machine. For example, the Coral City Adventure in the emergency room gives children an underwater experience where they get into a yellow submarine and listen to the sound of harps while their procedure takes place.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Patient satisfaction scores increased to 90% and children no longer suffer such anxiety about their scans. The children hold still for their procedures more easily, making repeats of the scans unnecessary. There\u2019s also less need for anesthesiologists, which improved the bottom line for those hospitals that used the scanning machines because more patients could get scanned each day.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to apply design thinking\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you want to apply design thinking in your own work, follow these steps and best practices:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Improve design thinking skills. <\/b><span style=\"font-weight: 400;\">Use training to explain, improve, and practically implement the phases of design thinking. You can do this in several ways such as workshops, online courses, or case studies shared with your team.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Identify the correct problem. <\/b><span style=\"font-weight: 400;\">Listen to users and ask them unbiased questions in order to understand their perspectives. Engage with everyone and stay open-minded, so you can identify the correct problem, not the problem you or your organisation thinks users are having.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Have more debriefs. <\/b><span style=\"font-weight: 400;\">Be open about what went right and what went wrong in your process. Openly discuss why things succeeded or failed and why. View failure as learning, not as an excuse to give up.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Iterate and iterate some more. <\/b><span style=\"font-weight: 400;\">The goal of design thinking is finding the best answer possible\u2014and that probably won\u2019t come in the first round of iteration. You\u2019ll need to test and iterate as much as possible with new ways to solve the problem.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Design thinking is so popular\u2014and so effective\u2014because it places the user\u2019s needs front and centre. For more user-centric design tips, learn <\/span><a href=\"https:\/\/www.uxdesigninstitute.com\/blog\/user-feedback-in-product-design\/\"><span style=\"font-weight: 400;\">how to incorporate user feedback in product design<\/span><\/a><span style=\"font-weight: 400;\">, get to grips with <\/span><a href=\"https:\/\/www.uxdesigninstitute.com\/blog\/what-are-user-research-ethics\/\"><span style=\"font-weight: 400;\">user research ethics<\/span><\/a><span style=\"font-weight: 400;\">, and learn <\/span><a href=\"https:\/\/www.uxdesigninstitute.com\/blog\/user-interviews-for-ux-research\/\"><span style=\"font-weight: 400;\">how to conduct effective user interviews<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover what is design thinking and why it\u2019s important, including the five stages of design thinking. Deep dive into a few case studies and learn how to apply design thinking. <\/p>\n","protected":false},"author":35,"featured_media":10457,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[307],"tags":[379],"class_list":["post-9344","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-design-thinking","tag-design-thinking"],"_links":{"self":[{"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/posts\/9344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/comments?post=9344"}],"version-history":[{"count":6,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/posts\/9344\/revisions"}],"predecessor-version":[{"id":9354,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/posts\/9344\/revisions\/9354"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/media\/10457"}],"wp:attachment":[{"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/media?parent=9344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/categories?post=9344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/tags?post=9344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}