{"id":4530,"date":"2021-04-22T14:06:21","date_gmt":"2021-04-22T14:06:21","guid":{"rendered":"https:\/\/www.uxdesigninstitute.com\/blog\/?p=4530"},"modified":"2024-01-16T15:01:16","modified_gmt":"2024-01-16T15:01:16","slug":"student-success-stories-hotel-receptionist-to-ux-designer","status":"publish","type":"post","link":"https:\/\/www.uxdesigninstitute.com\/blog\/student-success-stories-hotel-receptionist-to-ux-designer\/","title":{"rendered":"Student Success Stories: Hotel Receptionist to UX Designer"},"content":{"rendered":"<h2>Why did you want to get qualified in UX?<\/h2>\n<p>Like most people in hospitality, I was laid off from my job as a hotel receptionist when the pandemic hit.<\/p>\n<p>I looked to the IT sector because it has lots of English speaking jobs in Sweden. I moved here from Croatia. I tried coding, but I didn\u2019t like it. Then I started reading about UX and just fell in love with it.<\/p>\n<p>I wanted a qualification and portfolio project to help me find a UX job within a year.<\/p>\n<section id=\"promotion\" class=\"promotion-content-raw inlinepromo inlinepromo_professional-diploma-in-ux-designp-1 my-4\" style=\"\">\n\t<div class=\"w-container\">\n\t\t<div class=\"row align-items-center\">\n\t\t\t<div class=\"col-md-12 promotion-info\">\n                <a class=\"link-content\" href=\"https:\/\/www.uxdesigninstitute.com\/courses\/ux-design?utm_source=blog&utm_medium=blog_panel_pdux&utm_campaign=blog_promo\" style=\"\">\n                    <p>[GET CERTIFIED IN UX]<\/p>\n                    <span>Take our Professional Diploma in UX Design course<\/span>\n                <\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<h2>Why did UX appeal to you?<\/h2>\n<blockquote><p>What really attracts me to UX is how you can bring a dose of humanity to technology. And you don\u2019t have to be a mathematical genius to create something.<\/p><\/blockquote>\n<p>I\u2019ve got such a mix of interests. On the one hand I love literature, psychology, and the social sciences. On the other hand, I enjoy sudokus, riddles, and mathematical problems. UX sits at the intersection of everything I\u2019m good at.<\/p>\n<h2>Why did you choose the Professional Diploma in UX Design?<\/h2>\n<p>I was looking into different graduate programmes, but I didn\u2019t want to do a two years masters degree. Somehow the Professional Diploma ended up on my radar!<\/p>\n<blockquote><p>There\u2019s a lot of discussion around bootcamps and their \u201cjob guarantees\u201d. The Professional Diploma in UX Design was different. It wasn\u2019t promoted as something that would get me a job instantly.<\/p><\/blockquote>\n<p>It just seemed like high quality, well recognised UX education. People know that it\u2019s a good course.<\/p>\n<p>I also liked how you could do the diploma in your own time. I did it really fast. It only took me two months to finish the projects, plus two weeks to study for the exam.<\/p>\n<blockquote><p>The course only requires five hours per week, but I just needed something to bury my head into during the pandemic.<\/p><\/blockquote>\n<section id=\"promotion\" class=\"promotion-content-raw inlinepromo inlinepromo_professional-diploma-in-ux-designp-1 my-4\" style=\"\">\n\t<div class=\"w-container\">\n\t\t<div class=\"row align-items-center\">\n\t\t\t<div class=\"col-md-12 promotion-info\">\n                <a class=\"link-content\" href=\"https:\/\/www.uxdesigninstitute.com\/courses\/ux-design?utm_source=blog&utm_medium=blog_panel_pdux&utm_campaign=blog_promo\" style=\"\">\n                    <p>[GET CERTIFIED IN UX]<\/p>\n                    <span>Take our Professional Diploma in UX Design course<\/span>\n                <\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<h2>What was the course content like?<\/h2>\n<p>Interaction design and sketching was super fun! I liked getting my ideas down on paper. I was really drawn to that. I\u2019m now considering specialising in interaction design because I\u2019m fascinated with the cognitive aspect of how humans interact with software.<\/p>\n<h2>What was the biggest challenge that you faced in the course?<\/h2>\n<p>My biggest challenge was self imposed! I wanted to finish the course as soon as possible to start job hunting quickly.<\/p>\n<blockquote><p>I had such imposter syndrome when I started learning UX. I still feel insecure sometimes. I guess it&#8217;s normal because I work with experienced designers who also talk about it?<\/p><\/blockquote>\n<p>The important thing is that we love what we do.<\/p>\n<h2>What was the job hunt like?<\/h2>\n<p>It was full of generic rejection emails! I learnt not to take them personally.<\/p>\n<p>It\u2019s not the hiring manager&#8217;s job to give us feedback on our portfolio. Sometimes they have 600 applicants for one role and someone is just better than you. You just have to keep going. I knew that once I got an interview I\u2019d be able to show them what I can do.<\/p>\n<p>I remember that I really liked the ad for my current job on LinkedIn. It wasn\u2019t front-end development or marketing masquerading as UX. It was just UX.<\/p>\n<p>They were also looking for a mid-level designer. I applied anyway and didn\u2019t expect to hear anything. The lady from people operations said that they were looking for a junior and mid-level designer.<\/p>\n<blockquote><p>Don\u2019t skip on ads that require a couple of years of experience. There\u2019s always exceptions!<\/p><\/blockquote>\n<h2>Can you describe your current role?<\/h2>\n<p>I\u2019m a UX designer at <a href=\"https:\/\/grafana.com\/\" target=\"_blank\" rel=\"noopener\">Grafana Labs<\/a>, I\u2019ve been with them for about six months. This role and company are exceeding my expectations! We\u2019re a very young team with eight UX designers. And we\u2019re still growing.<\/p>\n<p>I cover the full UX process from user research to development handover.<\/p>\n<p>We\u2019re a remote first company, but my team is based in Europe. Mornings are my focus time where I do most of my work. Afternoons are for meetings. There\u2019s a lot of emphasis on standardising processes, optimising performance, and learning about our products.<\/p>\n<p>The software is mainly for software engineers. It\u2019s quite complex, so I spend a lot of time finding out how things work in order to create usable interfaces.<\/p>\n<h2>Was your employer interested in your previous work experience?<\/h2>\n<blockquote><p>They liked that I had experienced working in hospitality. I was service-minded. I was used to helping and talking to people as a receptionist, even though it\u2019s different to doing user interviews and usability tests.<\/p><\/blockquote>\n<p>They were also interested in my English degree and translation experience. I work on an international team where English isn\u2019t everyone\u2019s first language. I said that I could help out with UX writing, grammar, and content presentation.<\/p>\n<h2>How has the course helped with your current job?<\/h2>\n<blockquote><p>It gave me a holistic understanding of user experience and the value it brings to product development.<\/p><\/blockquote>\n<p>It also gave me more confidence and a bunch of resources that I still use in my job.<\/p>\n<h2>What\u2019s your favourite thing about your job?<\/h2>\n<p>My team. Everyone is very knowledgeable and they inspire me to be better.<\/p>\n<p>I also love working from home. I understand that some people might find it hard, especially if you\u2019re in lockdown. It\u2019s not a problem for me. I\u2019ve always been more on the introverted side.<\/p>\n<h2>Would you recommend the course to others?<\/h2>\n<p>I\u2019ve already recommended it to several people! People message me on LinkedIn and ask about my experience with the course. I always tell them to go for it.<\/p>\n<h2>What advice would you give to someone considering the course?<\/h2>\n<p>I think it\u2019s good to get some real-world experience after you complete the course.<\/p>\n<blockquote><p>Do a personal project to add another project to your portfolio and get that collaboration experience. You can <a href=\"https:\/\/www.uxdesigninstitute.com\/blog\/how-volunteering-can-help-build-your-ux-portfolio\/\" target=\"_blank\" rel=\"noopener\">help a non-profit<\/a> that\u2019s trying to do something good.<\/p><\/blockquote>\n<p>If it\u2019s a project that\u2019s going to be handed over to development &#8211; even better. If you can\u2019t find that, work with some people to experience working on a team.<\/p>\n<p>I\u2019d also advise not to say \u2018I\u2019 all the time in interviews. Take credit for what you did, but give credit to other people too.<\/p>\n<h3>Read more student success stories <a href=\"https:\/\/www.uxdesigninstitute.com\/blog\/category\/student-success-stories\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>A year after losing her receptionist job to Covid, Vesna is now working as a UX designer.<\/p>\n","protected":false},"author":24,"featured_media":8541,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[306],"tags":[],"class_list":["post-4530","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-student-stories"],"_links":{"self":[{"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/posts\/4530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/comments?post=4530"}],"version-history":[{"count":14,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/posts\/4530\/revisions"}],"predecessor-version":[{"id":9818,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/posts\/4530\/revisions\/9818"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/media\/8541"}],"wp:attachment":[{"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/media?parent=4530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/categories?post=4530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxdesigninstitute.com\/blog\/wp-json\/wp\/v2\/tags?post=4530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}